Whenever you interact with us, be it through post, email, telephone, our website, face-to-face interactions, or via social media, or third parties, we may collect data and information about you. This might include:

• Your first name, surname, and title.
• Contact details: Your address, telephone number/s, and email address.
• Payment details, including card or bank information for direct debits or transfers.
• Other information depending on the type of interaction such as health data or ethnic information.
• Your photograph.

We may collect or update your personal data for various reasons, including:

• To keep you updated about our work and opportunities to support us further.
• If you ask us for information or updates.
• If you register an interest or participate in any of our events or fundraising activities.
• If you make a donation whether one-off or regular.
• If you apply for a job or a volunteer role within our charity.
• If you apply for research or other types of grants.
• If you are a patient participating in any of our research projects.
• If you would like to suggest, complain, or provide other types of feedback, we will respond unless you ask us not to.

Cookies are small data files stored on your computer when you visit our website. They help us understand how you interact with the site and improve your experience.

We use cookies to gather statistical information, to remember your settings and preferences, and to monitor and improve website security.

You can choose to disable cookies in your browser settings.

If you would like to find out more about cookies and their use on the internet, you may find the following links useful: 

• Microsoft Cookies guide; 
• All about Cookies; 
• Information Commissioner's Office Cookie Guidance. 

Change your cookie preferences:

Consent Preferences

This table sets out the cookies used on this website and what they are used for:

We process your personal data for specific purposes, which may include:

• Fundraising and campaigns
• Event organisation
• Financial transactions

We strive to keep all the information accurate and up to date, ensuring that we only collect data relevant to our interactions with you.

1. We might contact you by phone for marketing purposes if we have an existing relationship with you, you can opt-out of this at anytime and we will stop, we will make sure opting out is a clear and easy process to follow.
2. We might email you or send you an SMS in relation to admin or information regarding something you are already involved in with us.
3. We might contact you by email or SMS for marketing purposes if we have consent from you to do so.

We will not communicate any unsolicited marketing material to you by email or SMS without your prior consent. This consent can be withdrawn at any time and will always be an opt-in.

We mainly rely on Legitimate Interest. We conduct a Legitimate Interest Assessment that considers what we want to achieve, whether we need to process and store your data, and ensures that we use your data legally, transparently and fairly.

If we can’t rely on Legitimate Interest, such as most incidences of direct marketing we will ask you for your Consent. This includes asking for explicit consent for processing medical and health information, other special category or sensitive data and any information belonging to children or where you have consented to hear form us.

There are some instances where we might use another lawful basis, these will be limited to:

• Legal obligation: we adhere to legal requirements such as tax and employment regulations.
• Contractual obligation: our contracts include data protection clauses to ensure compliance with regulations.
• Vital interest: we may process data when it is crucial for your well-being.
• Public interest: very occasionally, data may be processed for tasks carried out in the public interest.

The right to lodge a complaint with a supervisory authority. Right to lodge a complaint: You can do this if you are not happy with how we are handling your data.

You have specific rights under data protection laws. These include:

1. Right to be informed: We'll tell you how we plan to use your data when we collect it.
2. Right of access: We are always happy to tell you what information we hold on you.
3. Right to rectification: We want to keep your data accurate, if you believe it isn’t, please let us know and we will correct it.
4. Right to erasure: If there's no good reason for us to keep your data and you want us to delete it, we will.
5. Right to restrict processing: If you want us to stop using your data in certain ways, you can ask us and unless there is good reason for us not to, we will.
6. Right to data portability: We can provide you with your data in a standard format, we can also send this to a different data controller on your request.
7. Right to object: We only seek to use your data in accordance with your wishes, you can object to us processing or storing your data at any time.
8. Automated decision-making and profiling: We will only make decisions that may affect you using humans.
9. Right to lodge a complaint: You can do this if you are not happy with how we are handling your data.
10. Right to withdraw consent: Where you have previously given us your consent, you can take this back at any time.

Most requests will be processed within one month. More complex requests may take longer however we will inform you in accordance with ICO guidelines.

We keep all personal data in a highly secure physical or IT environment to protect the confidentiality, integrity, and availability of your personal data.

We do not transfer data outside of the UK without adequate protections in place.

Personal data is stored only for as long as we need it, in accordance with our Retention Policy.
View our retention schedule.

This privacy statement is reviewed and updated regularly. The latest version will always be available on our website.

Any disputes regarding this privacy statement will be resolved under the laws of the United Kingdom.

Email: supportercare@kidneyresearchuk.org 

Phone: 0300 303 1100

Post: Stuart House, City Road, Peterborough, PE1 1QF